|
How do I get in touch with Empowered Families CEDARR Center?
Call (401) 365-6103 or (toll-free) 888-881-6380
Hours: Monday, Wednesday, and Friday from 9:00am – 5:00pm
Tuesday and Thursdays from 9:00am – 7:00pm
Is there an age limit to receive your services?
Families with special needs children are offered services up until
ages 19 or 21, depending on coverage.
Do you provide services statewide?
Yes!
What will the services cost?
Services are free of charge for families that have Medical Assistance
(Katie Becket, RIte Care, Blue Chip, Neighborhood Health Plan).
For families who have employer-sponsored health insurance, our CEDARR
staff will provide assistance on how to utilize the insurance company’s
services, explore eligibility for Medicaid or receive services on
a self-pay basis (fees are on a sliding scale).
When I call, who will I speak with?
One of our professional CEDARR Center intake staff will gather some
initial information and will set you up with the appropriate team.
If you are in a crisis situation, you will be put in touch with
a crisis clinician. If you are calling after office hours, call
our crisis line at (401) 723-1915 and you will put in touch with
an on-call crisis clinician.
What information will I be asked for?
You will be asked for your address, telephone number, child's name,
child's medical assistance identification number (if applicable),
and reason for calling in order to set you up with the appropriate
CEDARR team.
Does my child have to be professionally diagnosed before I can call
you?
No! During your first meeting the Family Counselor will discuss
with you if a specialty evaluation is needed. The CEDARR team will
help you through that process and has agreements with specialty
evaluators to get your child assessed.
How soon will services start?
Generally, the Family Service Coordinator will try to arrange a
meeting with you and your family for within fourteen (14) days of
your call.
What do you mean by a team?
A Family Counselor and a Family Service Coordinator will be working
with you and your family.
Where will we meet?
The place of the meeting is your preference. We can meet in your
home, at our office or at an affiliated program office near you.
I do not speak English well; can you still help?
Absolutely! Our staff is able to communicate with families from
a variety of cultures and backgrounds, such as Spanish, Creole,
Portuguese, Cambodian, American Sign Language, and French. We have
TTY capabilities, so hearing impaired parents can contact the office
directly. We also utilize the Language Line for other translation
services.
Absolutamente! Nuestro personal tiene la capacidad de comunicarse
con familias de diferentes culturas como Latino, Criollo, Portugues,
Camboyano, Frances y en Lenguaje de Senales. Tambien tenemos la
capacidad de TTY para que los padres que tienen dificultades de
oido, puedan contactar nuestra oficina directamente. Tambien nosotros
utilizamos una linea de Lenguaje para otros servicios de traduccion.
What will happen during the first visit?
Your child's strengths and issues will define how the process may
proceed. The clinician will seek to understand how your child presents
and with your permission talk with other providers about their evaluations.
This process will guide our assessment and future plan to provide
appropriate supports for the child.  experienced
and will educate you on how to utilize us for a crisis situation.
What will happen after the first visit?
Your child’s strengths and issues will define how the process
may proceed. The clinician will seek to understand the how your
child presents and with your permission talk with other providers
about their evaluations. This process will guide our assessment
and future plan to provide appropriate supports for the child.
Can I stop CEDARR services whenever I want?
Absolutely! You can discontinue CEDARR services whenever you like,
and you are always welcomed to call us back.
If I have a complaint about your services, what should I do?
Tell us. During the first meeting, our staff will provide you with
the steps to follow at anytime you are unhappy. Our procedure will
ensure that your complaint is resolved quickly and fairly.
If I am a provider, how do I handle challenges with working with
a CEDARR?
If you have a family that is working with our Empowered Families
CEDARR Center, we ask that you speak with the clinician on the case
to resolve any problems. If you are not able to resolve the problem
that way, please contact our office and ask for the grievance procedure.
We are committed to our work in ensuring that our families get the
best-coordinated services possible.
Are there other CEDARR programs in Rhode Island?
Yes. The names, addresses, and telephone numbers of all the CEDARR
Centers are listed at www.dhs.state.ri.us.
What is the difference between the CEDARR Centers?
All CEDARR Centers are developed under the Department of Human Service’s
(DHS) standards. The differences you will find from center to center
are with the designated contracted specialty providers. For more
information on the provision of services at different CEDARRs, you
may contact them using the numbers listed on the DHS website: www.dhs.state.ri.us.
If I am unhappy with the services I am receiving from one CEDARR
Center, can I switch to another CEDARR?
Yes, as it is our goal to provide families with the best coordinated
services possible, you can choose to work with any CEDARR center
you wish. If you do choose to leave a CEDARR center for another,
we ask that you consider using the appropriate grievance procedures
to allow for the center to address any problems prior to leaving.
Will I be placed on a wait list?
Our CEDARR Center is not able to have a waitlist per DHS regulations
and is required to offer an appointment within 14 days of your call.
However, the services we may suggest as part of the Family Care
Plan may have a waitlist, which would apply to all referring service
entities. It is our goal to provide services in the most expedited
manner.
What are Enhanced Services?
Two Enhanced Services of specific interest to parents are Therapeutic
Intervention Consultation and Health Promotion Maintenance Group
Interventions.
What is Therapeutic Intervention Consultation?
This service would be provided by a clinician to teach parents new
ways of managing their child’s situation.
Empowered Families CEDARR Center has a Behavior Analyst on staff
to provide evaluation and pre-treatment services to parents with
children who have behavioral problems such as Autism Spectrum Disorder,
or other severe behavioral problems. Parents currently working with
other CEDARR Centers can have their child referred to our CEDARR
center for this specific Enhanced Service.
What is a Health Promotion Maintenance Group Intervention?
This service is provided in a group setting and can focus on specific
disabilities or assist parents in learning, understanding and managing
their special needs child. The groups can meet once or over several
weeks. We currently have a number of groups available for parents
and caregivers. Other new and exciting groups are in development.
Please speak with your CEDARR clinician to learn more about these
groups and which one would benefit you.
If I am with one CEDARR center, may I attend another CEDARR Center’s
groups? Yes, talk with your CEDARR clinician regarding
available groups. Space is often limited, so if you are interested
in attending other groups, please inform the clinician of your interest.
How do I make a referral?
To make a referral to the Empowered Families CEDARR Center, you can either call our intake coordinator or complete the below form and fax to (401) 365-6123. An intake person will call you back to confirm receipt. Clients are offered an appointment within 14 days.
Click here for a printable referral form.
Click here for an electronic referral form. |
